Support Services

Providing a framework and support for day to day IT demands of supplying technology services to the business at a consistent and reliable level.

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• IT Financial Management - Provide clarity and predictability within budgeting, expenditure management and the shifting of CAPEX  to OPEX.

• Infrastructure Management - Determining architecture, operations, network, voice, disaster recovery, business continuity, security and risk management.

• Vendor Partner Management - IT is connected to outside providers that are critical to supplying services. Striking a balance between vendors and partners is critical for providing value.

• Service Delivery - Identifying the IT services mix for internal and external delivery while managing against service levels (SLA).